Legal Mentions

Terms and conditions

This website is owned and operated by Wix.com, Inc. and edited by Lou Sarabadzic. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors information about Lou Sarabadzic's experience, work, and the opportunity to buy creative writing and language workshops from her. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. 

When buying an item or service, you agree that: (i) you are responsible for reading the full item listing/service description before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item/pay for a service when you commit to buy an item/pay for a service and you complete the check-out payment process.

The prices we charge for our services and products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

We have a 14-day cancellation and refund policy under the Consumer Contracts Regulations:
- Services: Should you wish to cancel the service you bought and haven't used yet, you can email lou.sarabadzic@gmail.com to ask for a complete refund. Please note that if you use the service within the 14-day cancellation period, you won't be entitled to a refund. This includes using the first session of a five-sessions pack.
- Items: If you receive an item that is faulty or not as described, you have 14 day to cancel your order by emailing lou.sarabadzic@gmail.com. You then have 14 more days from the day you cancelled your order to return the item to us. Please note that you will need to cover the delivery cost for returning an item, and keep proof of postage until the item has reached us.

We may, without prior notice, change the services/items; stop providing the services/items or any features of the services/items we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services/items without notice and liability for any reason, or for no reason.

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Lou Sarabadzic. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

You agree to indemnify and hold Lou Sarabadzic harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

To the maximum extent permitted by applicable law, in no event shall Lou Sarabadzic, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Lou Sarabadzic assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United Kingdom.

Privacy Policy

This privacy policy will explain how we use the personal data we collect from you when you use our website.
 

Topics:

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • Marketing

  • What are your data protection rights?

  • What are cookies?

  • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Privacy policies of other websites

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authorities


What data do we collect?

Our business collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)

  • Any information you enter on our website or provide us in any other way (such as password and communications, comments, feedback, product reviews, recommendations, and personal profile).

  • Payment details (including credit card information). You can choose not to save this information in your profile.

  • The Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.

  • Session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies.

We may also receive Non-personal data from the following sources:

  • Software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

How will we use your data?

We collect your data so that we can:

  • Provide the service, process your order and manage your account.

  • Provide you with ongoing customer assistance and technical support.

  • Call, text or email you if you are late for a session and might have forgotten about it.

  • Email you with special offers on other products and services we think you might like.

  • Create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

 

How do we store your data?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
 

We will keep your data for as long as you remain a user of this website (visitor or account holder).

In accordance with the EU General Data Protection Regulation (GDPR), you can request that we permanently delete your data that has been processed on our site. ​If you don’t want us to process your data anymore, please contact lou.sarabadzic@gmail.com, and all your information will be deleted within 48 hours of our contacting Wix with a new Privacy & GDPR data deletion request (all details about this process available here). We will also manually delete all data held in any sandboxes or live databases (full process explained here).

Marketing

Our Company would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop our business from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email lou.sarabadzic@gmail.com.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request our business for copies of your personal data for free.

The right to rectification – You have the right to request that our business correct any information you believe is inaccurate. You also have the right to request our business to complete the information you believe is incomplete.

The right to erasure – You have the right to request that our business erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that our business restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our business’ processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that our business transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: lou.sarabadzic@gmail.com

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

 

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in

  • Identifying registered members (users who registered to our site)

  • Understanding how you use our website

  • Providing a great experience for your visitors and customers.

  • Monitoring and analyzing the performance, operation and effectiveness of Wix's platform.

  • Ensure Wix's platform is secure and safe to use. 

 

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – our business use these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

  • Strictly necessary cookies: These are the cookies that let you browse through our site. They are also necessary for security reasons. 

  • Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

 

How to manage cookies

You can set your browser not to accept cookies, and this website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

Privacy policies of other websites

This website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 8 April 2020.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: lou.sarabadzic@gmail.com

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Website: ICO

Online contact: live chat service
Telephone: +44 (0)303 123 1113

Fax: +44 (0)1625 524510

Address: Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

United Kingdom
 

© 2020 by Lou Sarabadzic. Created with wix.com